Privacy Policy
Effective Date: March 2025
At Felicity Hogg Psychotherapy, I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and protect your personal data when you use this website or my psychotherapy services. If you have any questions or concerns, please contact me at felicityhogg@hotmail.co.uk.
1. Introduction
I collect and use certain information to provide services, manage website functionality, and enhance your experience. I ensure your data is handled in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By using this website or engaging in psychotherapy with me, you consent to the terms of this Privacy Policy.
2. Information Collected
I may collect personal information when you:
• Contact me via the website, email, or phone.
• Complete a form, including inquiry forms.
• Engage in psychotherapy services.
• Provide feedback or testimonials.
This information may include your:
• Name, email address, phone number, and address.
• Details about your therapy needs and goals.
• Payment information for services rendered.
• Technical information about your visit to the website, including your IP address, browser type, and referring URL.
3. How I Use Your Information
I may use your information to:
• Provide psychotherapy services and manage appointments.
• Respond to inquiries and provide customer support.
• Maintain accurate administrative and therapy records.
• Improve my website and ensure its secure operation.
• Comply with legal and professional obligations.
4. Therapy-Specific Data Collection and Privacy
When you engage in psychotherapy, I may collect and store additional personal data to ensure the provision of safe and effective therapeutic care.
What Data I Collect
• Contact Information: Name, address, phone number, and email address.
• Therapy Records: Notes from sessions, assessment details, and relevant information about your mental health and progress.
• Administrative Information: Appointment records and payment information.
• Emergency Contact Details: In case of urgent situations.
How I Use This Data
• To provide effective psychotherapy sessions.
• To monitor your progress and review therapeutic goals.
• To manage scheduling and invoicing.
• To comply with legal and ethical responsibilities.
Confidentiality
Your information will remain confidential. However, I may break confidentiality if:
• There is an immediate risk of harm to yourself or others.
• I am legally required to disclose information.
• You provide written consent for information to be shared with a third party.
I may also discuss aspects of my work in supervision (as required by the BACP for ethical practice) without sharing identifiable information.
Data Storage and Security
Therapy records will be stored securely in compliance with GDPR and retained for 7 years after therapy ends. After this period, they will be securely deleted or destroyed.
Your Rights
You have the right to:
• Request access to your therapy records.
• Ask for corrections to inaccurate information.
• Request the deletion of certain information, within legal and ethical limitations.
Please contact me at felicityhogg@hotmail.co.uk for any data-related requests.
5. Cookies and Website Usage
A cookie is a small file placed on your device that helps the website recognize you and enhance your experience. I may use cookies to:
• Track how you use the website.
• Analyse web traffic using Google Analytics.
• Store your preferences.
You can manage cookie preferences through your browser settings. Disabling cookies may impact your experience on the website.
Google Analytics may also collect anonymous data about website visitors. You can opt-out using the following link: Google Analytics Opt-Out.
6. Data Security
I take reasonable measures to protect your personal information using secure systems. This includes encryption, access controls, and regular security reviews. However, no online transmission is entirely secure.
In the event of a data breach, I will take immediate steps to resolve it and notify affected individuals in accordance with legal obligations.
7. Third-Party Links
This website may contain links to third-party websites. Please note that I am not responsible for the privacy practices of other websites. I encourage you to read their privacy policies before providing any personal data.
8. Your Rights Under GDPR
Under the GDPR, you have the right to:
• Access Your Data: Request a copy of your personal information.
• Rectify Your Data: Ask for corrections to inaccurate data.
• Erase Your Data: Request the deletion of your data, within legal limitations.
• Restrict Processing: Limit how your data is used.
• Object to Processing: Object to data processing in certain circumstances.
• Data Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact me at felicityhogg@hotmail.co.uk. I will respond within 30 days.
9. Changes to This Privacy Policy
I may update this policy from time to time to reflect changes in legal requirements or my practices. Any significant updates will be communicated through the website. Please check this page periodically for the latest version.
10. Contact Information
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact me:
Felicity Hogg
Psychotherapist MA MBACP
Email: felicityhogg@hotmail.co.uk
Phone: 07740 549536